Refund Policy

A refund may be available for supported products when payment has been completed but the item has not been delivered and Topupgun confirms the order cannot be fulfilled.

Some products, promotions, account services, registration fees, or already delivered digital items may be non-refundable unless Topupgun states otherwise.

Refund requests should be submitted within 3 days of the order date with the order ID and a brief explanation of the issue.

Topupgun may ask for proof of payment, destination account details, or other information needed to validate the request.

Valid refunds are processed as soon as reasonably possible after verification. Standard processing may take up to 3x24 hours, excluding weekends and public holidays.

Refunds are normally returned to the original bank account, e-wallet, or payment destination used for the order. We do not send refunds to unrelated accounts.

For bank transfers or manual payments, the amount must match the invoice. Incorrect amounts can delay processing, require manual checking, or make the order ineligible for refund depending on the case.

If a manual payment review is needed because of an incorrect amount or missing information, additional administrative handling may apply.

Late-delivery handling depends on the product, maintenance status, publisher events, supplier status, and whether the delay is caused by Topupgun or a third party.

Topupgun will not process refund requests that do not meet this policy, are based on incorrect customer input, or are submitted without enough information to verify the order.

To request refund help, contact Topupgun at support@topupgun.com or +62 851 21525115. The same number is available through WhatsApp and Telegram.